FAQ  /  Delivery
Why did the attempted delivery fail?


There may be the following reasons:
1. Consignee unavailable
2. Wrong shipping address
3. The parcel is delayed by the shipping company
Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Care Team with Live Chat or Ticket.
Have more questions? Contact us.
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