FAQ  /  Delivery
Why is my package status showing delivered but not delivered?


Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. The tracking number can be found by click "Track Order Details" under “My Orders”
If you still cannot find your package, please contact our Customer Care Team with Live Chat or Ticket.
Have more questions? Contact us.
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